Privacy Policy

Last updated: December 21, 2024

1. Introduction

Rigora ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at rigora.io (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Billing Information: For paid plans, we collect payment information through our secure payment processor (Stripe). We do not store your full credit card number.
  • Contact Information: When you contact us or fill out forms, we collect the information you provide.

2.2 Information Collected Automatically

  • Usage Data: We collect information about how you interact with our Service, including pages visited, features used, and actions taken.
  • Device Information: We collect information about the device you use, including IP address (anonymized), browser type, and operating system.
  • Cookies: We use cookies and similar technologies to maintain sessions and improve your experience.

2.3 Customer Data

As part of providing our analytics and feature flag services, you may send us data about your end users ("Customer Data"). You are responsible for ensuring you have appropriate consent to share this data with us.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Comply with legal obligations

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Data retention for analytics and event data depends on your plan:

  • Free Plan: 6 months data retention
  • Starter Plan: 6 months data retention
  • Enterprise Plan: Unlimited data retention (customizable)

You may request deletion of your account and associated data at any time by contacting us.

5. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties that perform services on our behalf (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of data at rest
  • Regular security assessments
  • Access controls and authentication

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@rigora.io.

8. Cookies

We use essential cookies to maintain your session and provide our Service. We may also use analytics cookies to understand how visitors interact with our website. You can control cookies through your browser settings.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: